Retro Fitness Brick

Facility Manager/General Manager

Location

Brick, NJ

Type

Full Time

Requirements:

  • 50+ hours a week
  • Manage the club's revenue and expense goals.
  • Maintain RetroFitness’s high level of customer service.
  • Responsible timely resolutions of all escalated issues.
  • Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
  • Hire, train, motivate, direct, coach and evaluate all club employees.
  • Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback.
  • Ensure that the club meets all RetroFitness’s standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management.
  • Maintain current knowledge of key competitors.
  • Ensure club participation in local community events.
  • Manage Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.
  • Budgets and Schedules Front Desk, Child Sitting, and Maintenance staff coverage.
  • Ensures that all staff are wearing proper attire.
  • Manages and controls all gym “Tours” with potential members.
  • Monitor the Club prospect system online for potential members.
  • Monitor the Club email system and serve as a liaison for the owners.
  • Maintain the Club Kiosk system, setting up promo codes, plans and reviewing que.
  • Set daily goals for all profit centers, by shift and participates in obtaining the daily goals.
  • Manages all aspects of inventory; entering, audits, ordering, reconciling incoming merchandise, etc.
  • Serves as a liaison with the owners.

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