Full Time Membership Experience Associate
Location
Fort Lee
Type
Full Time
The Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The MEA is the person a member or guest sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The MEA employee wears many hats while also ensuring a positive member experience. Customer service, cleanliness, and sales are a must for the club to continue to be successful.
Compensation and Perks:
Compensation and Perks:
- $15.50 per hour.
- Attractive commission and bonus structure.
- Complimentary Ultimate Membership to this location.
- With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
- 15% off cooler drinks, protein bars, apparel, and other Pro Shop items.
- 30% off Retro Blends Smoothies.
- 15% off Personal Training packages.
- NASM discounts.
- Flexible schedule.
- Positive company culture.
Requirements:
⦁ 35-40 hours per week with flexible availability is required, including weekends and holidays.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Prior sales experience in a retail or health club setting is preferred.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Prior sales experience in a retail or health club setting is preferred.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.
Environment:
⦁ Working environment is inside Retro Fitness of Fort Lee, NJ. Working hours could vary and include mornings, evenings, weekends, and holidays.
Direct Reports:
This position is supervised by the positions below and in order of:
- General Manager
- Assistant Manager
Retro Fitness Mission Statement:
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of the Membership Experience Associate (MEA):
⦁ Greeting and checking in members and guests as they enter the club.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff. Cleaning is a MUST for this position.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff. Cleaning is a MUST for this position.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All MEAs are to wear company staff shirt and name tag with either black or gray pants. Sneakers must always be worn. No shorts, boots, heals, or open toe shoes or sandals. MEAs should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time and follow the Closing Checklist. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.
Compensation: $15.50 per hour
Retro Fitness of Fort Lee, NJ
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.
Company Website: retrofitness.com
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