At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Benefits and Perks:

Flexible scheduling
Growth Opportunities

Job Expectations:

Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
Aim to exceed customer expectations at every opportunity
Make eye contact with customers
Smile authentically at customers
Speak enthusiastically to customers
Be attentive and courteous to customers
Keep a sense of urgency and hustle when it comes to helping customers
Keep a positive, upbeat personality.
Be able to communicate clearly, professionally, and proactively when needed.
Prior experience in sales, retail, or hospitality is helpful.
Active CPR/AED certification preferred.

Job Responsibilities:

Greet and check in members as they come in.
Resolve customer issues in an effective manner.
Sell memberships, retail, and merchandise.
Follow up with prospects promptly.
Ensure a safe and clean health club environment for members and staff.
Open and close the facility if scheduled.
Follow company policies, procedures, and best practices.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!

Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.

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